Support Center

We're Here to Help

Get the support you need to maximize your CW BOS experience. From quick answers to in-depth guidance, our team is ready to assist you.

Get Support Your Way

Choose the support channel that works best for you and your situation

Live Chat Support

Get instant help from our support team

24/7
Response: < 5 minutes
Phone Support

Speak directly with our technical experts

Mon-Fri, 6 AM - 8 PM PST
Response: Immediate
Email Support

Submit detailed support requests

24/7
Response: < 4 hours
Dedicated Success Manager

Enterprise customers get dedicated support

Business hours
Response: < 2 hours

Self-Service Resources

Find answers quickly with our comprehensive library of resources

Documentation

Comprehensive guides and API references

Video Tutorials

Step-by-step video guides

Community Forum

Connect with other CW BOS users

Frequently Asked Questions

Quick answers to the most common questions about CW BOS

How do I get started with CW BOS?

Getting started is simple! Schedule a demo with our team, and we'll walk you through the setup process. Most customers are up and running within 24-48 hours.

What industries does CW BOS support?

CW BOS is specifically designed for retail, restaurant, distribution, and food production industries, with specialized AI agents for each sector.

How does CW BOS integrate with existing systems?

CW BOS seamlessly integrates with CW Suite and can connect to most third-party systems through APIs. Our technical team handles the integration process.

Is my data secure with CW BOS?

Yes, we use enterprise-grade security with encryption, regular audits, and compliance with industry standards including SOC 2 and GDPR.

Can I customize CW BOS for my specific needs?

CW BOS can be customized with industry-specific workflows, custom AI agents, and tailored reporting to match your business requirements.

What kind of support do you provide?

We offer 24/7 technical support, dedicated customer success managers, comprehensive documentation, and regular training sessions.

Still Need Help?

Can't find what you're looking for? Send us a message and we'll get back to you quickly.

System Status & Updates

Stay informed about CW BOS system status and latest updates

System Status

All Systems Operational

API Services
Operational
AI Agents
Operational
Dashboard
Operational
Integrations
Operational
Latest Updates

New Features & Improvements

Enhanced AI Agents

Improved accuracy and faster response times

2 days ago

New Integration: QuickBooks

Seamless financial data synchronization

1 week ago

Mobile App Update

Improved performance and new features

2 weeks ago

Need Immediate Assistance?

Our support team is standing by to help you get the most out of CW BOS. Don't hesitate to reach out.